When trying to update an iPhone or iPad through iTunes, users may encounter error 4013 or 4014. A similar situation sometimes occurs when restoring a device. First, let’s get acquainted with the cause of such failures.
In iTunes, error 4013 on iPhone 5s appears during a smartphone update.
What could be causing it? This failure indicates that the device was disabled in the process, so the changes could not be applied. In reality, the problem may arise as a result of problems with the cable, the smartphone itself or the program.
The first step is to update or reinstall iTunes if you don’t have the latest version on your computer. To check the software version, open it, click “Help”, and then “Updates”.
You should also try restarting your PC. Very often, this action solves the problems that have arisen. If that doesn’t work, then go to the first method.
Method 1: Connecting to a computer
As mentioned above, iTunes error 4014 is due to mobile device connection problems. In this case, it would be logical to assume that the problem is with the cable used for synchronization. It is usually connected to the front panel of the PC. Try to plug it into the connector on the motherboard (on the back) if you have a computer. With a laptop, just use a different port.
Many buyers note the unreliability of the standard cables that are included in the kit. They often fail, and although the iPhone is charging, synchronization with the PC becomes impossible. In such a situation, the solution is to replace the cable with a functioning one. You can check its performance with another device.
Method 2: DFU Mode
Errors 4013 and 4014 can sometimes be fixed by activating DFU mode on an iPhone. This is a special option for connecting a smartphone to a computer, which is mainly used for flashing it. In our case, it is worth trying the recovery activation.
Enable DFU mode:
- Turn off your mobile device.
- Connect your smartphone to a PC using a special cable.
- Press the power button and the Home button for about a dozen seconds.
- Release the power button, but keep the Home button pressed.
- After some time, your iPhone connected in DFU mode will be displayed in the list of PC devices.
- At the same time, the smartphone recovery function is activated, follow the instructions on the screen.
One of the steps above will fix iTunes error 4014 on iPhone 5s. If both methods did not produce the desired result, then most likely the problem is in the mobile device itself. It is recommended to contact the service center for repair. Software methods in such a situation will not be able to help.